SkyNet Network Management Policy

SkyNet treats internet traffic equally and does not discriminate based on content, sender, application, or service provided via the Internet network. SkyNet engages in reasonable network management practices to ensure the overall integrity and quality of service for all customers.

Blocking.  Any practice (other than reasonable network management elsewhere disclosed) that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, including a description of what is blocked.

Throttling.  Any practice (other than reasonable network management elsewhere disclosed) that degrades or impairs access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device, including a description of what is throttled.

Affiliated Prioritization.  Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Paid Prioritization.  Any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Application-Specific Behavior.  Blocks or rate-controls specific protocols or protocol ports, modifies protocol fields in ways not prescribed by the protocol standard, or otherwise inhibits or favors certain applications or classes of applications.

SkyNet monitors its network to detect and manage potential congestion issues. Customers may notice reduced download and upload speeds during congested periods. These periods typically occur in regions with high usage, especially during peak traffic times. By evaluating various metrics such as bandwidth consumption and traffic surges, SkyNet identifies these high-demand areas and implements measures to alleviate congestion.

To alleviate congestion, SkyNet may take steps such as upgrading network hardware, adding capacity, or segmenting traffic in affected areas. SkyNet does not impose general data caps, and there are no specific usage limits that automatically trigger congestion management practices. However, individual customers may have data plans that are limited based on their purchased capacity. These limits apply to the customer's plan but do not directly impact congestion management practices.

SkyNet does not manage congestion based on individual online activities, protocols, or applications, but focuses on high-usage areas to minimize the overall impact and ensure equitable access to network resources.

To maintain network security and ensure device compatibility, SkyNet has certain restrictions and approval procedures for devices connecting to the network. Firstly, the network may restrict specific types of devices, such as only allowing company-issued devices or certain categories of devices. All devices must run approved operating systems with the latest security patches and meet network security standards. Before connecting, devices typically need to complete registration and undergo an authentication process, such as using VPNs or multi-factor authentication to verify their legitimacy. Devices may also undergo a security assessment to ensure they meet our security requirements. For new or unrecognized devices, users need to submit a connection request, which the IT department will review and configure to ensure the device complies with network security policies. For guest devices, SkyNet usually simplifies the approval process by providing temporary credentials or access codes, but basic security measures are still enforced.

SkyNet may restrict the number of devices a customer can connect to the Wi-Fi Access Services, and devices will be automatically disconnected after extended periods of inactivity. If SkyNet detects any device that poses a security risk or could potentially damage the integrity of the network, SkyNet reserves the right to disconnect that device to the extent possible. Customers must use compatible devices when connecting to the network or accessing SkyNet's online platform to access certain subscribed services.

To ensure the security of end users and the network, SkyNet implements a series of measures. For end users, SkyNet uses multi-factor authentication (MFA) and role-based access control (RBAC) to ensure that only authorized users can access network resources. SkyNet also enforces device management policies to ensure that all devices meet the latest security standards and encrypt data in transit and at rest. The security mechanisms take automated actions based on triggering conditions. For example, when abnormal traffic patterns or unauthorized access attempts are detected, the system triggers alerts and takes defensive actions such as locking accounts or blocking suspicious traffic. Additionally, if malware is detected or a device fails compliance checks, the system immediately implements appropriate security measures.

Customers are required to adhere to our Acceptable Use Policy and Service Agreement when using our services, which include, but are not limited to, ensuring that they do not abuse or use the network in a way that could be harmful to the network and other customers.

SkyNet starts by building a Fiber PoP (Point of Presence) and connecting a select group of homes to build the framework of our network. Then, we expand the network by connecting more homes, which helps to fill in gaps and strengthen coverage. SkyNet service operates unlicensed spectrum, ensuring a reliable and cost-effective broadband solution.

SkyNet deploys fixed wireless technology, which involves the transmission of internet data between network base stations and customers’ premises via wireless signals. Customers access the internet through a receiver mounted on their premises, which communicates with our local towers connected to high-capacity fiber backhaul or nearby customers’ deployed devices.

SkyNet service is well-suited for real-time applications such as video conferencing and online gaming, The combination of low latency and consistent speeds ensures minimal interruptions during live interactions. For optimal performance, particularly for high-demand applications like 4K video streaming or complex multiplayer gaming, users may need to be within a closer range to our base stations or use upgraded service plans.

SkyNet provides different internet service options, such as monthly subscriptions, fixed-term plans, equipment installation and rental or purchase, maintenance, and other one-time services.

Please review our Privacy Policy to understand how we collect, use, and share your personal information.

If you have any questions or concerns about our services, please do not hesitate to reach out to us at customerservice@wirelessskynet.com. For any disputes, section 25 of the Service Agreement outlines our resolution procedure for disputes. However, we encourage you to contact our customer support team to resolve any issues or concerns you may have with our services.